Privacy Policy
Last Updated: 1/20/26
At Russell-Massey & Company Inc., we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website (
1. Information We Collect
To provide you with accurate insurance quotes and coverage, we may collect “Non-public Personal Information” (NPI), which includes:
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Contact Information: Name, address, email address, and phone number.
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Personal Identifiers: Social Security numbers, driver’s license numbers, and dates of birth.
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Property Information: Details about your home, vehicles, or business assets.
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Financial Information: Credit history, payment information, and claims history.
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Health Information: Specifically for life or disability insurance applications.
2. How We Use Your Information
We use the information we collect to:
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Process your requests for insurance quotes.
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Service and maintain your insurance policies.
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Comply with legal and regulatory requirements.
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Communicate with you regarding renewals, claims, or new insurance products that may benefit you.
3. Sharing of Information
As an independent insurance agency, we work with various third-party insurance carriers to find the best coverage for you. We may share your information with:
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Insurance Companies: To obtain quotes and bind coverage.
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Service Providers: Third parties who perform business functions on our behalf (e.g., payment processors).
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Legal Authorities: When required by law, subpoena, or to prevent fraud.
We do not sell, rent, or lease our client lists or personal information to third parties for marketing purposes.
4. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of our site (such as quote request forms).
5. Data Security
We implement a variety of security measures to maintain the safety of your personal information. We limit employee access to your personal data to only those who need it to provide products or services to you.
6. Third-Party Links
Our website may contain links to our partner insurance carriers (e.g., Travelers, Progressive, Auto-Owners). Please note that these third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.
7. Your Rights
Depending on your residency, you may have the right to:
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Request a copy of the personal information we hold about you.
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Request that we correct any inaccuracies in your information.
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Request the deletion of your data, subject to legal and record-keeping requirements.
8. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us using the information below:
Russell-Massey & Company Inc. Columbia Office: 1320 Elmwood Ave, Columbia, SC 29201 | (803) 779-7854 Chapin Office: 417 Chapin Road, Chapin, SC 29036 | (803) 941-3650 Email: info@russellmassey.com